Login PlayON Australia

Accessing Your PlayON Account in Australia

Our PlayON platform provides Australian families with streamlined access to sports voucher management through a secure login system. We operate the comprehensive voucher program that supports children’s participation in sports and active recreation activities across Queensland and other Australian states.

The login process connects you directly to your Enquire account where voucher management occurs. Our system maintains all voucher records, application history, and download capabilities in one centralised location. Account access requires your registered email address and password combination.

We designed the login interface to accommodate various devices including desktop computers, tablets, and mobile phones. The responsive design ensures consistent functionality across all platforms used by Australian families.

Our system includes session timeouts and password recovery features to keep accounts secure. Australian users benefit from a platform tailored to local voucher program requirements.

Step-by-Step Login Process

Navigate to the official PlayON website at qld.gov.au/playon to begin your login. We provide direct access without extra redirects, ensuring a smooth experience.

Initial Access Requirements

Your login credentials include the registered email and password set during account creation. These details authenticate your identity securely with our system.

Account Verification Steps

Enter your registered email address in the username field. We accept common Australian email providers alongside global services. Next, input your password; our system supports complex passwords for safety.

After clicking the login button, your credentials are checked instantly, and you are directed to your personalised dashboard if successful.

Managing Vouchers Through Your Account

After logging in, your dashboard displays all active vouchers clearly. We arrange them by child’s name, application date, and current status to simplify tracking.

Search tools enable easy filtering by child name, letting users find specific vouchers quickly without navigating through long lists.

Voucher Download Process

Approved vouchers feature a download button on the right. Downloads produce PDF files including child details, voucher value (up to $200), unique ID, expiration date (19 June 2026), and terms.

Printing and Sharing Options

Vouchers can be printed directly from browsers with consistent formatting. Email sharing is also available, preserving security features when sending vouchers electronically.

We recommend saving vouchers in a dedicated folder for easy access and organisation.

Account Security Features

PlayON incorporates encrypted data transfer and secure password storage to safeguard user accounts. Sessions expire after 30 minutes of inactivity to reduce risk from unattended devices.

Password Management

Passwords must be at least eight characters and include upper and lowercase letters plus numbers. Regular password updates are advised for ongoing protection.

Two-Factor Authentication

For accounts with multiple vouchers, we offer optional two-factor authentication via SMS or email for extra security layers.

Password recovery is quick, with verification emails sent promptly to registered addresses.

Troubleshooting Common Login Issues

Incorrect credentials, expired sessions, and browser issues are common sources of login problems. We provide extensive support to resolve these quickly.

Credential Problems

Use the password reset link if you forget your password. After five failed attempts, accounts lock temporarily to prevent unauthorised access.

Browser and Device Compatibility

Our platform supports Chrome, Firefox, Safari, and Edge browsers in their latest versions. Mobile access requires iOS 12+ or Android 8+ for full features.

Clearing cache and cookies often resolves unexpected errors or slow loading.

Account Dashboard Navigation

The dashboard centralises voucher management, application history, account settings, and support links. We prioritise ease of use with clear labels and minimal clicks.

Users can track voucher status—pending, approved, or redeemed—with real-time updates reflected immediately.

Vouchers nearing expiration (19 June 2026) are highlighted with visual cues and email alerts to encourage timely use.

Mobile Access and App Features

Our mobile-optimised website offers full login and voucher management features without needing a separate app. Functionality matches desktop versions for Australian users on the go.

Mobile-Specific Features

Touch-friendly controls enhance usability on smartphones and tablets. Voucher downloads save directly to device storage or cloud services for offline use.

The interface adapts seamlessly between portrait and landscape views, maintaining clarity and accessibility regardless of orientation.

Support and Contact Information

We provide multiple support channels for PlayON account and voucher assistance. Email support via [email protected] responds within 24 hours on business days.

Phone support through 13 QGOV (13 74 68) is available Monday to Friday, 8am to 6pm, excluding public holidays. Our team handles login issues, voucher queries, and technical problems.

Online resources include tutorials, FAQs, and troubleshooting guides updated regularly to reflect user needs and platform changes.